This Legal Notice and Website Use Policy governs access to and use of the website operated by Chuanhe Energy Storage Systems Co., Ltd. under the brand name CHUANHE ESS (“CHUANHE ESS,” “we,” “us,” or “our”).

This policy applies to: https://chuanhe-ess.shop and to the product pages, forms, digital materials, customer services, partnership applications and other online features made available through the website, collectively referred to as the “Website.”

By accessing or using the Website, submitting an inquiry, creating an account or placing an order, you agree to comply with this policy and any other applicable policies displayed on the Website.

If you do not agree with these terms, you should not use the Website.

1. Website Operator

2. Scope of This Policy

This policy applies to visitors, customers, business buyers, distributors, wholesalers, installers, contractors, project developers, OEM and ODM customers and other users of the Website.

Additional policies may apply to particular activities, including:

• Privacy Policy.
• Shipping Policy.
• Return and Refund Policy.
• Payment Policy.
• Warranty Policy.
• Terms of Service.
• Product-specific safety instructions.
• Commercial quotations and purchase agreements.

If a separately signed commercial agreement conflicts with this Website policy, the signed agreement will normally govern that commercial transaction to the extent permitted by law.

3. Eligibility and Authority

You may use the Website only if you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you use the Website on behalf of a company, organization or other legal entity, you represent that you are authorized to act on behalf of that entity and to provide the submitted business information.

The Website is not intended for use by children.

4. Permitted Use of the Website

You may use the Website for lawful purposes, including:

• Reviewing our products and services.
• Requesting product information or quotations.
• Purchasing eligible products.
• Applying to become a business partner.
• Requesting OEM or ODM services.
• Accessing manuals and technical information.
• Contacting our customer-support team.

Your right to use the Website is personal, limited, non-exclusive, revocable and subject to compliance with this policy.

5. Prohibited Activities

You must not use the Website to:

• Violate any applicable law, regulation or third-party right.
• Provide false, misleading, fraudulent or incomplete information.
• Place orders using an unauthorized payment method.
• Attempt to gain unauthorized access to accounts, systems or data.
• Introduce viruses, malware, malicious code or harmful technology.
• Interfere with the operation, availability or security of the Website.
• Use automated tools to scrape, copy or extract Website content without permission.
• Reverse engineer or attempt to discover Website source code.
• Copy product materials for misleading, fraudulent or competitive purposes.
• Impersonate CHUANHE ESS, an employee, a customer or another person.
• Use our name, logo or content to operate an unauthorized sales channel.
• Submit unlawful, infringing, abusive or harmful content.
• Circumvent geographic, security, order or payment restrictions.

We may suspend or restrict Website access, cancel orders or take other reasonable action if prohibited or suspicious activity is detected.

6. Product Information

We make reasonable efforts to present accurate product descriptions, photographs, specifications, dimensions, capacities, weights, compatibility information and performance data.

However:

• Product colors may appear differently on different screens.
• Photographs may include optional accessories not included in the standard package.
• Illustrations may be used to explain product functions or applications.
• Dimensions and weights may be subject to reasonable manufacturing tolerances.
• Software interfaces and packaging may change between production batches.
• Product specifications may be updated as part of continuous improvement.
• Actual performance depends on load, temperature, battery condition and usage.

The product title, selected model, order confirmation, package list and written specification applicable to the order determine the product being purchased.

If a specific specification, connector, socket, voltage, frequency, certification or function is essential, contact us for written confirmation before placing the order.

7. Battery Capacity, Output and Runtime

Battery capacity, charging time, operating time, solar input and appliance runtime displayed on the Website may be based on laboratory conditions, nominal ratings, calculations or example applications.

Actual results may vary because of:

• Connected load and appliance starting power.
• Inverter conversion efficiency.
• Battery temperature and age.
• Charging and discharging history.
• Environmental conditions.
• Cable and connection losses.
• Solar intensity, shading and panel angle.
• Battery-management and safety-protection settings.

Estimates are provided for general guidance and are not guaranteed operating-time commitments.

8. Electrical and Battery Safety

Energy storage systems, lithium batteries, inverters and solar equipment must be selected, transported, installed, connected, operated and maintained correctly.

Users must:

• Read the product manual and safety instructions before use.
• Use compatible voltage, frequency, connectors and equipment.
• Observe input, output, current and temperature limits.
• Keep products away from fire, excessive heat and water unless specifically rated otherwise.
• Prevent short circuits, reverse polarity and physical impact.
• Use qualified installers where professional installation is required.
• Stop using equipment that is swollen, leaking, burned or severely damaged.
• Follow local electrical, building, fire and installation requirements.

9. Installation and Compatibility

Customers are responsible for confirming that a product is suitable for the intended application and compatible with connected equipment.

Permanently installed battery systems, solar systems and high-power electrical equipment should be installed by appropriately qualified professionals in accordance with applicable local requirements.

CHUANHE ESS is not responsible for damage caused by improper installation, incorrect wiring, reverse polarity, incompatible voltage, inadequate ventilation, unauthorized modification or failure to follow instructions, except where responsibility cannot legally be excluded.

10. Certifications and Regulatory Compliance

Certification availability may vary according to product model, battery configuration, destination market and production version.

A certification logo, reference or document displayed on the Website does not mean that every product model or customized configuration is covered by the same certificate.

Customers should request written confirmation of all required certifications before ordering.

Where a customer requests a customized product, changes to battery capacity, inverter, BMS, enclosure, software, socket, wiring or other components may require additional testing or certification.

Importers, distributors, installers and commercial buyers are responsible for determining whether products comply with the legal, labeling, registration, installation and market-access requirements applicable in the destination country.

11. Prices, Taxes and Errors

Product prices are displayed in the currency shown on the Website or during checkout.

Unless expressly stated otherwise, prices may exclude:

• Import duties and customs fees.
• Value-added tax or sales tax not collected at checkout.
• Remote-area delivery charges.
• Express or specialized battery transportation.
• Installation and commissioning.
• Optional accessories or certification services.

We may correct obvious typographical, technical, calculation, pricing or promotional errors.

If an obvious error affects an order, we may contact the customer to confirm the corrected information or cancel and refund the affected order where appropriate.

12. Orders and Availability

Submitting an order does not guarantee that the order has been accepted or that the product is immediately available.

We may review an order for:

• Payment authorization.
• Fraud and security risks.
• Product availability.
• Shipping restrictions.
• Export, import or regulatory requirements.
• Pricing or specification errors.

We may refuse or cancel an order for legitimate reasons. Where payment has already been captured, an appropriate refund will normally be issued to the original payment method.

13. OEM, ODM, Wholesale and Project Orders

Website content relating to OEM, ODM, wholesale or customized products is provided for general business information and does not constitute a binding manufacturing offer.

Customized or commercial projects become binding only after the relevant parties confirm applicable documents, which may include:

• Technical specifications.
• Drawings and samples.
• Packaging and branding requirements.
• Certification responsibilities.
• Pricing and payment schedule.
• Production time.
• Inspection and acceptance criteria.
• Shipping terms.
• Warranty terms.

Customers are responsible for reviewing and approving confirmed specifications before production begins.

14. Quotations and Business Communications

Unless stated otherwise, quotations, estimates and preliminary proposals are subject to product availability, technical confirmation, payment approval and the validity period specified in the quotation.

Product availability, component costs, freight rates, currency values and regulatory requirements may change after a quotation expires.

Statements made in informal messages do not modify a signed agreement unless the change is confirmed by an authorized representative in writing.

15. Intellectual Property

Unless otherwise stated, the Website and its content are owned by, licensed to or lawfully used by CHUANHE ESS.

Protected content may include:

• Company and brand names.
• Logos and trademarks.
• Website text and page layouts.
• Product photographs and videos.
• Graphics, icons and illustrations.
• Product manuals and technical documents.
• Software interfaces and downloadable materials.
• Product designs and original marketing materials.

You may view and use Website content for legitimate personal or business purchasing purposes.

You must not reproduce, republish, modify, distribute, sell, license, remove ownership notices from or commercially exploit Website content without prior written permission.

16. Trademarks and Brand Use

The CHUANHE ESS name, logos and related brand elements must not be used in a way that suggests authorization, sponsorship, distribution rights or partnership without written approval.

Distributors, resellers and business partners may use approved brand materials only within the scope of their written authorization.

Nothing on the Website grants an implied trademark, patent, design or copyright license.

17. Reviews, Feedback and Submitted Content

You are responsible for content you submit through the Website, including reviews, feedback, photographs, specifications, files and business information.

You represent that you have the right to submit that content and that it does not violate any law, confidentiality obligation, intellectual property right or third-party right.

Where permitted by law, you grant us a non-exclusive right to use submitted reviews and feedback for operating, improving and promoting our products and services.

We may remove content that is fraudulent, misleading, unlawful, abusive, irrelevant or infringing.

18. Shopify and Third-Party Services

Our online store is hosted by Shopify. Website functions may also rely on payment providers, logistics providers, analytics services, communication platforms and other third-party services.

Use of third-party services may be subject to the third party’s own terms, policies, availability and technical requirements.

We do not control the independent operation of third-party platforms and are not responsible for their acts or omissions except where applicable law provides otherwise.

19. External Links

The Website may contain links to third-party websites, applications, certification databases, logistics services or social media platforms.

External links are provided for convenience and do not automatically mean that we endorse or control the external service.

You should review the legal terms, privacy practices and security of third-party services before using them.

20. Website Availability

We aim to keep the Website available and accurate, but uninterrupted or error-free operation cannot be guaranteed.

We may suspend or modify part of the Website for maintenance, security, technical updates, product changes or other operational reasons.

We are not responsible for temporary unavailability caused by network failures, hosting interruptions, cyberattacks, third-party systems, maintenance or events beyond our reasonable control.

21. Website Disclaimer

To the maximum extent permitted by applicable law, the Website and general informational content are provided on an “as available” basis.

General articles, product comparisons, runtime examples, application illustrations and technical explanations do not replace professional electrical, engineering, safety, legal or regulatory advice.

Product warranties are governed by the applicable written Warranty Policy, product documentation and mandatory consumer law.

Nothing in this policy excludes warranties or rights that cannot legally be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, CHUANHE ESS will not be liable for indirect, incidental, special, consequential or punitive loss arising solely from use of or inability to use the Website.

Examples may include loss of business opportunities, profits, data, goodwill or anticipated savings.

This limitation does not apply where liability cannot legally be excluded or limited, including any applicable liability for fraud, intentional misconduct, personal injury or mandatory consumer rights.

Liability relating to purchased products will be evaluated under the applicable purchase terms, warranty terms and governing consumer law.

23. Responsibility for Misuse

To the extent permitted by law, users may be responsible for reasonable losses, claims or costs caused by their unlawful use of the Website, infringement of third-party rights, fraudulent activity or material violation of this policy.

24. Trade, Export and Import Compliance

Products, battery systems, technical information and shipments may be subject to export, import, customs, sanctions or trade-control requirements.

Customers must not purchase, export, re-export, transfer or use products in violation of applicable trade restrictions.

We may request end-user, destination, company or project information where reasonably necessary to comply with legal or carrier requirements.

We may decline or cancel a transaction when shipment or supply would violate applicable legal restrictions.

25. Events Beyond Reasonable Control

We are not responsible for delay or failure caused by events beyond our reasonable control, which may include:

• Natural disasters and extreme weather.
• Fire, flood, earthquake or epidemic.
• War, civil unrest or government action.
• Port, carrier or customs disruption.
• Power, communication or network failures.
• Labor disputes or material shortages.
• Changes in transportation or dangerous-goods restrictions.

Where possible, we will use reasonable efforts to communicate significant delays and identify practical alternatives.

26. Mandatory Consumer Rights

Nothing in this policy excludes, restricts or replaces a consumer right or legal remedy that cannot lawfully be excluded in the customer’s country or region.

Where this policy conflicts with mandatory applicable consumer law, the mandatory legal requirement will apply.

27. Governing Law and Disputes

Subject to mandatory consumer-protection and conflict-of-law rules, this policy and the operation of the Website are governed by the laws applicable in the People’s Republic of China.

Before beginning formal legal proceedings, you agree to contact us and provide a reasonable opportunity to review and resolve the dispute.

Where a dispute cannot be resolved informally, it may be submitted to a competent court in Shenzhen, China, unless mandatory applicable law gives the customer the right to bring the claim in another jurisdiction.

28. Severability

If any part of this policy is found to be invalid, unlawful or unenforceable, that part will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue to apply.

29. No Waiver

A failure or delay in enforcing a provision of this policy does not waive our right to enforce that provision or another right later.

30. Changes to This Policy

We may update this Legal Notice and Website Use Policy to reflect changes in our Website, products, business operations, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

Continued use of the Website after an updated policy becomes effective constitutes acceptance of the revised policy to the extent permitted by applicable law.

31. Contact Us

For legal notices, intellectual property concerns, Website questions or policy-related requests, please contact: